Policies

using this website

Privacy Policy

Information you share with us can be used for Symphony Co (Symphony Co and it’s affiliates and subsidiaries) operational purposes. Symphony Co is not in the business of selling information about you. This notice tells you what information we collect, steps we take to protect and secure it, how we use and share the information, and finally, how you can contact us with questions or concerns.

INFORMATION WE GATHER

Symphony Co collects personal information when you register with us and when you post Content on the Site.

Symphony Co may combine information about you that we have with information we obtain from business partners or others.

Symphony Co may also collect information about your transactions with us and with some of our business partners. This information might include information necessary to process payments due to us from you such as your credit card number.

Symphony Co automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request.

Symphony Co uses Google Analytics Demographics and Interest Reporting to analyse how visitors to our website use it and so that we can make it useful and relevant. You can opt out of interest-based ads from Google by clicking here and following the directions on that page.

Symphony Co uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting.

IP ADDRESS

Symphony Co may occasionally obtain IP addresses from users depending upon how you access our web site. IP addresses, browser and session information may be used for various purposes, including to:

  • Diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP.
  • Estimate the total number of users visiting http://wearesymphony.co from specific geographical regions.
  • Help determine which users have access privileges to certain content, services or resources that we offer.
  • Monitor and prevent fraud and abuse.

Symphony Co may display your IP address to the owners or maintainers of certain Symphony Co pages when you post to those pages and the owner or maintainer has enabled functionality on the site for this purpose.

COOKIES

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.

If you reject all cookies, you may not be able to use http://wearesymphony.co products or services that require you to “log in,” and you may not be able to take full advantage of all offerings.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.

http://wearesymphony.co uses its own cookies for a number of purposes, including to:

  • Require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
  • Keep track of preferences you specify while you are using Symphony Co services.
  • Estimate and report our total audience size and traffic.
  • Conduct research to improve wearesymphony.co content and services.

Click to read our cookie policy. (link to below information ‘Cookies policy’)

INFORMATION USE, SHARING AND DISCLOSURE

Symphony Co does not share personal information we learn about you from your use of the Service or this website with others except as described in this policy. We do not share your information with unrelated third parties for their direct marketing purposes.

When you provide personal information through using the Service you are however sharing your personal information with wearesymphony.co, organizations that may hold a majority interest in wearesymphony.co and any of its divisions or subsidiaries. The use of your personal information by these organizations is subject to this policy.

wearesymphony.co may use or share your personal information where it is necessary for us to complete a transaction, to operate or improve Symphony Co and related products and services, to do something that you have asked us to do, or tell you of products and services that we think may be of interest.

Where you are contacted with an offer or service based on information you have shared with wearesymphony.co, we will do our best to provide you with an opportunity to opt-out of receiving such further communications at the time you are contacted.

When you post a message, your wearesymphony.co or alias that you are posting under may be visible to other users.

When you post a message on the Site, you have the ability to post a message which may include personally identifiable information about yourself.

If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Symphony Co does or may share personally identifiable information about you under the following circumstances:

  • In the course of operating it may be necessary or appropriate for us to provide access to your personal information to others such as our service providers, contractors and select vendors so that we can operate the Service. Where practical, we seek to obtain confidentiality agreements that are consistent with this policy and that limit others’ use or disclosure of the information you have shared.
  • We may share your personal information to respond to subpoenas, court orders, or legal process, to establish or exercise our legal rights or, defend against legal claims and if in our judgment in such circumstances disclosure is required or appropriate.
  • We may share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Symphony Co terms of use, or as otherwise required by law.
  • As we continue to develop our service, we might also buy or sell all or part of our service. In such transactions, personally identifiable information you have shared with us is generally one of the business assets that will be transferred. The transferred personally identifiable information will remain subject to the promises made in this privacy policy or subsequent policies to which you have consented.

If there is ever a change to how Symphony Co uses or intends to use personal information, we will post that change to this policy and, if the new policy is materially less restrictive than this policy, we will seek your consent.

CONFIDENTIALITY AND SECURITY

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make efforts to ensure security on our systems.

We use physical, electronic, and procedural safeguards to protect personal information about you.

Your wearesymphony.co Account Information is password-protected.

In certain areas, Symphony Co may use industry-standard SSL-encryption to protect data transmissions. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. If Symphony Co learns of a security system’s breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this web site or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Symphony Co may post a notice on our web site if a security breach occurs. If this happens, you will need a web browser enabling you to view the wearesymphony.co web site. Symphony Co may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us using the contact us page.

CHANGING YOUR PREFERENCES AND PERSONAL INFORMATION

You can edit your wearesymphony.co Account Information at any time. Most personal information you may provide is entirely optional. For example, to the extent that parents are considering whether to permit their children to use the Service, we do not condition a child’s participation based upon their provision of any more personal information than is necessary to operate the Service.

You can delete your wearesymphony.co account by making a request to the site administrator via the contact us page; however, please note that some personal information, primarily your contact information, may remain in Symphony Co’s records to the extent necessary to protect Symphony Co’s legal interests or document compliance with regulatory requirements.

CONTACTING SYMPHONY CO

If you have a privacy concern regarding Symphony Co, or this policy, and if you cannot satisfactorily resolve it through the use of this web site, you should contact us using the contact page link.

In the event that we are still unable to resolve your concerns Symphony Co is committed to cooperating to achieve a proper resolution of your privacy concerns.

If you object to any sharing of your personal information that may be permitted under this policy, you may do so by writing to us at our contact addresses. We will take reasonable steps to accommodate your requests as they relate to our advertising practices. In some instances, honoring your requests may interfere with or preclude your ability to use the Service or may require us to terminate our relationship with you. 

COOKIES POLICY

We use cookies on our website. By using our website you agree to this Policy and you consent to our use of cookies in accordance with the terms of this Policy.

ABOUT COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.

COOKIES ON THIS WEBSITE

We use both Session Cookie and Persistent Cookies on this website.

Generally, we use cookies to help us administer this website, to improve the website’s usability and for marketing purposes. We may also use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.

You can read our full online privacy policy here. (link to our privacy policy)

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

THIRD PARTY COOKIES

We  also use third party cookies to provide statistical analysis of site usage. We create reports that we use to tune the system and provide a better interface for the end user.

For this purpose we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at www.google.com/privacypolicy.html.  If you would like to opt out of being tracked by Google Analytics across all websites please visit: http://tools.google.com/dlpage/gaoptout.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.

Safeguarding & Child Protection Policy

Here at Symphony Co. your safety and the safety of your children is of the utmost importance. That is why, as is necessary we have ensured our relevant team leaders and team members have all been up to date with procedures regarding Safeguarding and Child Protection Policies.

To access our Safeguarding Policy Statement please click here.

Terms & Conditions

Please read through our Terms and Conditions. If you do not agree with them, please do not use the website. If you do use the website, your conduct indicates that you agree to the bound by the Terms and Conditions.

This website wearesymphony.co is owned and managed by Symphony Co. We are a registered charity: 1164536. Our company number is 09457312 (Chosen Inc.) and our registered office

For the purposes of these terms and conditions, ‘us’, ‘we’ and ‘our’ refer to Symphony Co. References to Symphony Co include Kingdom Boy, our trading company and our team.

USE

This website is made available for your private or personal use, or otherwise in pursuit of Symphony Co’s charitable objects, subject to our Terms.

You agree to only use the website for lawful purposes and in a manner which does not infringe the rights or restrict or inhibit the use or enjoyment of the site by any third party. Users of our interactive features should also refer to our Terms of Use and Participants’ Rules (link – to our terms of use and participations’ Rules’ page).

You must not knowingly transmit any data, send or upload any material which contains viruses or any other harmful programs which could harm computer software or hardware.

Although we will use reasonable efforts to keep the information on our website up to date and correct we cannot guarantee it will be complete and accurate and we cannot take responsibility for any inaccuracies, omissions or errors attributable to the author of such materials.

When we make available guidelines or instructions for carrying out activities you must not rely on them as stating best, recommended or safe practice. Before you engage in such an activity you should consult an appropriately qualified independent adviser. In any event, any decision made by users of our website, on the basis of information supplied on the site, is the responsibility of the user. We do not accept liability (as far as permitted by law) for any loss arising from any use or reliance on information or links included in this website.

Except as specifically set out in these Terms and Conditions, to the fullest extent permissible by law, neither Symphony Co nor any of its affiliates, directors, employees or other representatives will be liable (whether under contract, tort or statute) for any of the following losses or damage (whether or not such losses were foreseeable):

  • Losses suffered by third parties
  • Loss of data
  • Loss of profit
  • Loss of revenue
  • Loss of business or opportunity
  • Loss of goodwill; or
  • Any indirect, consequential, special or exemplary damages

Arising from the use of the website, the inability to use the website, the results of the use of the website, any website linked to it or any material contained in the website and for the avoidance of doubt the losses listed immediately above are intended to be severable.

The foregoing does not affect Symphony Co’s liability for death or personal injury arising from Symphony Co’s negligence or Symphony Co’s liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

Symphony Co is not responsible for ensuring the availability of this website or the timeliness or otherwise of any content or information being made available to you and we reserve the right to make changes to the site at any time without notice.

Symphony Co also takes no responsibility for the content of external internet sites. Other websites that we link to are owned and operated by third parties and Symphony Co has no control over them. The fact that we include links to other websites does not mean that we approve of or endorse any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owners or operated by third parties. 

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions or the like, is and will be treated as non-confidential and nonproprietary information. 

We reserve the right to terminate your access to the website or any part of it or to withdraw any of our services at any time without notice for any reason. Occasionally we may restrict access to some parts or the whole of our website to users who have registered with us.

As we also reserve the right to replace or modify these Terms and Conditions and any linked policies at any time without notice and we therefore advise that you check this page each time you use the site. Your continued use of the website after any such change constitutes acceptance of the relevant modified or new terms of use.

INFORMATION ABOUT YOU AND YOUR VISITS TO THE WEBSITE

We process information about you in accordance with our privacy policy on the Privacy Policy(Link- to our privacy policy page) section of the website. By using our website, you consent to such processing and you warrant that all personal information provided by you is accurate.

LINKING TO THE WEBSITE

You may link to any page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. 

The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page. We reserve the right, at any time and for any reason not prohibited by law, to deny permission to anyone to link to our website and to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the Terms and Conditions.

TRADEMARKS AND COPYRIGHT

Copyright, trademarks and all intellectual property rights on this website are the property of Symphony Co or its group companies, who have sole legal and beneficial title, except where we state otherwise. Compliance with copyright law is your liability.

Copying or distribution for any commercial or business use is not permitted without prior written consent from Symphony Co.

All copyright, design rights and database rights and other intellectual property rights in the online services remain the sole property of Symphony Co or its licensors.

Some images are the property of the third party provider of those images.

We’d love you to be able to show your support for our work by using our logo on materials you produce for that purpose, so if you need a Symphony Co logo for any of the following uses, you can download an appropriate version by emailing: info@wearesymphony.co

You may reproduce Symphony Co copyright material appearing on this website free of charge without specific permission for private personal use as long as the copyright source indications are also copied, the document is not changed in any way, it is copied in its entirety and is not reproduced in a derogatory or misleading manner or context.

You cannot however reproduce copyright material owned by any other person. For example, you cannot reproduce photographs which are the property of a news agency or copy articles which are marked as being owned by a particular newspaper such as The Guardian

INFRINGEMENTS

If you think our intellectual property rights are being infringed, or if you think we may be infringing someone else’s intellectual property rights, please contact info@wearesymphony.co

GOVERNING LAW

These Terms and Conditions are subject to English law. All claims or disputes (including non-contractual disputes or claims) arising out of or in connection with the use of the websites shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you have any queries please contact us at info@wearesymphony.co

Purchase Policy

secure shopping

our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. once your order has been processed the details are permanently removed from the website.

privacy policy

we are committed to protecting your privacy. we only use the information we collect about you to process your orders and keep you up to date about new products and special promotions. we do not sell, trade or rent your personal information to others. we follow strict security procedures in the storage and disclosure of information that you have given us. our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

delivery promise

all orders are normally dispatched to the delivery address that you supply within 14 days of placing your order. if an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised dispatch date and given the opportunity to cancel your order. your credit card will be debited prior to dispatch of your order.

delivery costs

all of our products have been weighed and the site then calculates the relevant postage cost from the royal mail tariffs. http://www.royalmail.com. we post everything first class within the uk and use regular airmail for all overseas postage.

supply of goods

due to the nature of our product range we are unable to guarantee the availability of products. if an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order.

pricing

the price you pay is the price shown in the checkout section of our website at the time you place your order. if an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. if you cancel and you have already paid for the goods, you will receive a full refund.

returns

we accept the return of all items only if they are returned within 14 days and in their original packaging and condition. under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) you will be responsible for the cost of the postage to return the goods. this does not affect your statutory rights.

refunds

will only be given after the returned item has been received and inspected. it is recommended that you use registered post or recorded delivery when returning goods.

cancellation

all cancellations must be in writing and e-mailed to team@wearesymphony.co

contacting us if you need to contact us, please email team@wearesymphony.co